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Zebra OneCare Support Services.

By aisltd, Monday, 15th March 2021 | 0 comments
Filed under: Zebra.

Maximise your Zebra device uptime and business performance with Zebra OneCare Support Services.

Every day, you depend on your Zebra label printers and other Zebra devices to keep your business up and running efficiently. Ensure you get the predictable and dependable performance you need to maximise device uptime and return on investment for your Zebra devices with Zebra OneCare Support Services.

No matter what level of service you need, there is a Zebra OneCare Service to support your critical operations and help improve business outcomes. Zebra OneCare services set the bar for service, support and offer unmatched from-the-manufacturer support.

The team at AIS can advise you on which plan best suits your needs.

You can select from Essential, Select and Premier as follows:

Essential – Basic Assurance

This core service offering provides the assurance you need across all your products, going beyond standard warranty providing:

  • Comprehensive coverage — if it’s broken, Zebra fix it
  • Covers accidental damage, plus normal wear and tear
  • 8x5 local time live-agent support
  • 3-day repair turnaround time
  • Access to restricted software
  • Device Diagnostics for mobile computers
  • VisibilityIQTM OneCare® cloud-based view for mobile computers and scanners provides visibility to repair, case management and LifeGuardTM analytics reports

Select – Maximum Protection

Building on top of Essential support, Zebra OneCare Select provides additional capabilities, including:

  • 24x7 live-agent technical support
  • Advance device replacement - Same day shipment of replacement device
  • Spares pool management
  • Device Commissioning

Premier – Advanced Services

When your business requires the highest level of service possible, choose Zebra OneCare Premier for your enterprise devices. Using our Visibility Services and Support Services, you choose the service components to meet the exact needs of your business and your workforce. Key features include:

  • Software Release Management
  • Single Point of Contact for Service Management
  • Incident, and Problem Management via Zebra's Managed Device Service Desk
  • Managed and Visibility service options

If you wish to learn more about the Zebra OneCare support services available, please contact us.