It is a proven fact that a preventative maintenance schedule can reduce the downtime on production lines by 50%, compared with reactive maintenance procedures.

Our Expertise

We are experts in what we do, so whether your equipment is brand new or has a few miles on the clock, they can be fully serviced by our service engineers. We stock a complete range of spares with the result that we can solve problems quickly and have the parts on hand to restore your machines to full working condition if you have a breakdown. Don't forget to check out our extensive range of Support Videos. If you need to get in contact with the AIS support team, please email

Service Level Agreements (SLAs)

At AIS Ltd, we prioritise customer satisfaction by placing our customer service at the forefront of our operations. We take pride in delivering continuous and exceptional support to our valued customers. To ensure a seamless experience, we have a dedicated SLA Manager who oversees this crucial aspect, engaging with our customers to understand and meet their specific service expectations.

What is an SLA?

An SLA defines the type of service you expect from AIS once your solution has been installed and is in use.

What does it include?

The SLA outlines:

  • Duration of Cover
  • Type of Service expected:
    • Response Time
    • Preventive Visits
    • Spare Parts
    • Labour
    • Telephone Support

Once in place, the SLA gives you peace of mind that if you do encounter a problem, the team are on hand to prioritise and solve the issue.

Do I automatically get one?

No, this is an additional service offered by AIS Ltd.

Do I have to be an existing customer?

Not at all. If you have equipment from manufacturers that we already deal with, we are happy to discuss your requirements further.

How do I find out more?

You can contact our Contract Renewal Manager directly at 01-6205742 or email

Remote Return to Base (Printers & Scanners only) On-Site (ALL equipment - SLA required)
  • Unlimited online, phone or email technical support.
  • Response time of four hours.

  • Remote support benefits.
  • Customer can return equipment to AIS workshop.
  • Testing, repairs, servicing and configuration of devices.
  • Priority Repair Channel – your unit will be repaired by us/our partners in the fastest time possible (please allow for transport times).

  • Remote support benefits.
  • Scheduled preventative and proactive maintenance.
  • Customer can return equipment to AIS workshop.
  • Testing, repairs, servicing and configuration of devices.
  • Same day (depending on location)/next business day on site call out with qualified engineer.
  • Guaranteed four (working) hours response on all queries.


Automatic Identification Systems Ltd


Automatic Identification Systems Ltd
Unit 35 Eastgate Drive,
Little Island, Cork,  
T45 C925, Ireland

Phone: +353 (0)21 2355540


AIS Automation Ltd
Unit 6, Centenary Business Park
Coes Road Industrial Estate
Dundalk A91 HF95, Ireland

Phone: +353 (0)42 935992


AIS Vision Systems S.L
Carrer de Can Camps, 10
08202 Sabadell,
Barcelona, Spain

Phone: +34 931 003 035


AIS-Scanology B.V. 
Laan de Wijze 20,
5835 DS Beugen
The Netherlands

Phone: +31 (0)485-561616

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