Service

Service

It is a proven fact that a preventative maintenance schedule can reduce the downtime on production lines by 50%, compared with reactive maintenance procedures.

At AIS we take customer service and support very seriously. To help with this, we offer a complete range of Preventative Maintenance and Support Agreements to help minimise breakdowns and downtime.

 

 

Remote Return to Base On-Site
  • Unlimited online, phone or email technical support.
  • Response time of four hours.
  • Remote support benefits.
  • Customer can return equipment to AIS workshop.
  • Testing, repairs, servicing and configuration of devices.
  • Priority Repair Channel – your unit will be repaired by us/our partners in the fastest time possible (please allow for transport times).
  • Remote support benefits.
  • Scheduled preventative and proactive maintenance.
  • Customer can return equipment to AIS workshop.
  • Testing, repairs, servicing and configuration of devices.
  • Same day (depending on location)/next business day on site call out with qualified engineer.
  • Guaranteed four hour response on all queries.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our Expertise

We are experts in what we do, so whether your label printers, applicators or scanners are brand new or have a few miles on the clock, they can be fully serviced by our service engineers. Don't forget to check out our extensive range of Support Videos

We stock a complete range of spares with the result that we can solve problems quickly and have the parts on hand to restore your machines to full working condition if you have a breakdown.

If you need to get in contact with the AIS support team, please email support@aisltd.ie.