It is a proven fact that a preventative maintenance schedule can reduce the downtime on production lines by 50%, compared with reactive maintenance procedures.

At AIS we take customer service and support very seriously. To help with this, we offer a complete range of Preventative Maintenance and Support Agreements to help minimise breakdowns and downtime.



Remote Return to Base On-Site
  • Unlimited online, phone or email technical support.
  • Response time of four hours.

  • Remote support benefits.
  • Customer can return equipment to AIS workshop.
  • Testing, repairs, servicing and configuration of devices.
  • Priority Repair Channel – your unit will be repaired by us/our partners in the fastest time possible (please allow for transport times).

  • Remote support benefits.
  • Scheduled preventative and proactive maintenance.
  • Customer can return equipment to AIS workshop.
  • Testing, repairs, servicing and configuration of devices.
  • Same day (depending on location)/next business day on site call out with qualified engineer.
  • Guaranteed four hour response on all queries.






























Our Expertise

We are experts in what we do, so whether your label printers, applicators or scanners are brand new or have a few miles on the clock, they can be fully serviced by our service engineers. Don't forget to check out our extensive range of Support Videos

We stock a complete range of spares with the result that we can solve problems quickly and have the parts on hand to restore your machines to full working condition if you have a breakdown.

If you need to get in contact with the AIS support team, please email



Automatic Identification Systems Ltd


Automatic Identification Systems Ltd
Unit 35 Eastgate Drive,
Little Island, Cork,  
T45 C925, Ireland

Phone: +353 (0)21 235540
Fax: +353 (0)1 6205735


AIS Vision Systems S.L
Pol. Ind. Can Roqueta,
Avda. Can Bordoll, 119 Sabadell,
Barcelona 08202, Spain

Phone: +34 931 003 035
Fax: +34 931 003 038


AIS-Scanology B.V. 
Laan de Wijze 20,
5835 DS Beugen
The Netherlands

Phone: +31 (0)485-561616
Fax: +31 (0)485-561610


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