Service

Service

It is a proven fact that a preventative maintenance schedule can reduce the downtime on production lines by 50%, compared with reactive maintenance procedures.

At AIS we take customer service and support very seriously. To help with this, we offer a complete range of Preventative Maintenance and Support Agreements to help minimise breakdowns and downtime.

 

 

Remote Return to Base On-Site
  • Unlimited online, phone or email technical support.
  • Response time of four hours.

  • Remote support benefits.
  • Customer can return equipment to AIS workshop.
  • Testing, repairs, servicing and configuration of devices.
  • Priority Repair Channel – your unit will be repaired by us/our partners in the fastest time possible (please allow for transport times).

  • Remote support benefits.
  • Scheduled preventative and proactive maintenance.
  • Customer can return equipment to AIS workshop.
  • Testing, repairs, servicing and configuration of devices.
  • Same day (depending on location)/next business day on site call out with qualified engineer.
  • Guaranteed four hour response on all queries.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our Expertise

We are experts in what we do, so whether your label printers, applicators or scanners are brand new or have a few miles on the clock, they can be fully serviced by our service engineers. Don't forget to check out our extensive range of Support Videos

We stock a complete range of spares with the result that we can solve problems quickly and have the parts on hand to restore your machines to full working condition if you have a breakdown.

If you need to get in contact with the AIS support team, please email support@aisltd.ie.

 

Dublin

Automatic Identification Systems Ltd

Cork

Automatic Identification Systems Ltd
Unit 35 Eastgate Drive,
Little Island, Cork,  
T45 C925, Ireland

Phone: +353 (0)21 235540
Fax: +353 (0)1 6205735
Email: info@aisltd.ie

Barcelona

AIS Vision Systems S.L
Pol. Ind. Can Roqueta,
Avda. Can Bordoll, 119 Sabadell,
Barcelona 08202, Spain

Phone: +34 931 003 035
Fax: +34 931 003 038
www.aisvision.com

Beugen

AIS-Scanology B.V. 
Laan de Wijze 20,
5835 DS Beugen
The Netherlands

Phone: +31 (0)485-561616
Fax: +31 (0)485-561610
www.scanology.nl

 

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