Service
It is a proven fact that a good preventive maintenance schedule can reduce the downtime on production lines by 50% compared with reactive maintenance procedures.
At AIS we take customer service and support very seriously. Our fully trained and equipped, on-site service engineers are on the road Monday to Friday dealing with any issues that may arise. We fully understand the pressures production and IT managers face on a daily basis and we have made every effort to make our service as quick, efficient and as customer friendly as possible. To help with this, AIS Ltd offer a complete range of Preventative Maintenance and Support Agreements to help minimise breakdowns and downtime.
AIS Ltd's Maintenance Dept specialises in tailoring a maintenance schedule which best suits your needs. Unlike other companies, we at AIS commit to servicing the equipment that we sell: Zebra Printers, Herma and ALTech Applicators, and Datalogic Scanners.
We are experts in what we do and do not hide it, so whether your printers, applicators or scanners are brand new or have a few miles on the clock, they can be fully serviced by our ZASP Certified service engineers. ZASP (Zebra Accredited Service Provider) Certification is the benchmark for providing the highest level of support on the entire range of Zebra printers. We are Datalogics only 'Quality Partner' in Ireland and our team are fully trained on all Datalogic equipment. We are the Irish support center for ALTech equipment and are the European support center for the LVS® 7500.
AIS have 7 fully trained service engineers to provide the highest level of support in Ireland. AIS stock a full complement of spares and have procedures in place to make sure that no one is left waiting for that elusive and vital spare part. For additional peace of mind, we can also offer extended warranties on all printers, applicators and scanners we supply.
Our policy of distributing for single manufacturers serves our customers well, as we can hold a vast quantity of spare parts and have our engineers routinely trained by our partners and the result is we can solve problems quickly and have the parts on hand to restore your machines to full working condition after a breakdown.
Our competitors see post sales service as a necessary evil, we see it as our best marketing tool which has had proven success for us.
